Field Service and Field Sales Solutions
eVerge Group helps transform our customer’s legacy field service operations through process mapping with a focus on benchmarks and metrics that improve field service delivery and efficiencies. We have extensive experience migrating from a variety of legacy systems, including custom built “homegrown” systems and solutions from vendors outside of Salesforce.com.
Resource Management – Skills, Assignment, Availability to improve WO assignment and support
Work Order Management – From inception to fulfillment
Scheduling and Optimization – With Technician availability input
Provide visibility across your company with integrated data
Mapping and Routing – Optimize travel time
Mobility – Connected and eVerge Offline/Disconnected mobile app
Field Sales with FSL – Innovative use of FSL for mobile sales reps and techs
eVerge made the entire Field Service and Sales teams happy with the ergonomic design of Salesforce and the development of offline Salesforce capabilities – those were the differences between great and spectacular.
eVerge’s proprietary PrecisionFit® Methodology enables project teams to consistently deliver business value to clients through the implementation of cloud technology solutions that align to pre-built features and support the rapid deployment of software solutions demanded by clients today.
The PrecisionFit® Methodology leverages the industry standard Unified Process but tailors it by incorporating extensive implementation experience and finely-honed intellectual capital while working within the Agile framework.
PrecisionFit®’s unique focus on Data Harmonization, Active User Involvement, Iterative Prototyping, Knowledge Transfer, and Change Management ensures that eVerge solutions deliver value time and again.