Cloud Applications Continuous
Support Program

eVerge Live provides Cloud customers with ongoing strategic planning and application support services. We provide our Cloud Support customers with peace-of-mind that they have a trusted and experienced partner when it comes to supporting their investment in the Cloud and the continual effort necessary to optimize processes, adopt new functionality and technology, and react to organizational changes.

eVerge Live Overview

Comprehensive

eVerge Live covers the entire span of Cloud delivered functionality and technology as well as PasS, OAC, Salesforce, and other technologies

Simple

Cost-effective offering for a set number of annual pre-purchased program management and support hours

Consultative

New customer Cloud health check and assessment with actionable configuration, technical recommendations, and documentation

Dependable

Pre-defined support response times

Global

Onshore (US) and Offshore (India) based support coverage

Proactive

Dedicated strategic planning and account management

Flexible

Use your hours to meet your strategic objectives and needs

Confidence

eVerge is committed to your goals and support needs

Measurable

eVerge provides a simple to use ticketing and program management solution

Included Services

Process Planning
New Initiatives
Training
Quarterly Update Planning
Configuration Updates
Risk Mitigation
Acquisition Planning
Report/Analytics Development
Integration Support
Functionality Adoption (Light)
Break Fix
Process Health Check & Assessment

Program &
Strategic Services

Dedicated program management
Bi-weekly touchpoint meetings (cadence fits your needs)
Proactive strategic cloud planning
Proactive preparation and readiness planning:
Quarterly updates and environmental patching
Year-end processing
Acquisition and organizational change management
Annual process planning (open enrollment, Appraisal Processing, Compensation Planning, etc.)
Resource knowledge planning and training needs
Insight into eVerge/webinars, events, etc.
Liaison into Sales, Development, and Support – We cut through the red tape!

Support Services

Dedicated eVerge cloud support resources
Support services managed by dedicated US based program manager
Used for cloud support needs:
Reporting/Analytics
Integration development and deployment
Support Remediation
Light functionality enhancements and adoption
Quarterly update and patching testing and support
New plan and process changes
Transition to REST services
Fast Formula development and optimization
Process and configuration assessments
Annual processing event readiness and support
Functional and Technical knowledge transfer and focused training
Coordinated Support Resolution

We feel lucky to work with your team and are very pleased with their contributions and leadership.

Sr. Manager, HR Technology and Operations

Big thanks to eVerge Live for their responsiveness and guidance.

Deputy Director, Public Sector

I know eVerge Live is doing their 'job,' but the level of service and client excellence far exceeds expectation, and it's all the time.

ERP Analyst, Public Sector