Oracle
Customer
Experience (CX)

Innovating with Industry Best Practices

Oracle Partner

Our Experience in Oracle CX

Sales and Service Cloud (B2B and B2C), Sales Performance Management/Incentive Compensation, Service Cloud,  Field Service Cloud, CPQ Cloud, Marketing Cloud, Oracle PaaS (Focus on Content/Experience, Process/Integration/Visual Builder), Siebel CRM with Open UI/Upgrades

With more than 25 years of on-premise, cloud, and hybrid enterprise solutions experience, eVerge Group builds Oracle CX solutions on carefully selected applications and platforms. eVerge develops and aligns the Marketing, Sales, Service, and Field Service motions to maximize technologies and empower users to excel in their day-to-day activities. Process building, project management, technical development, and complex data conversions form the foundation of our Oracle CX services.

From Oracle Sales & Service to Field Service Cloud, we have the history and experience to propel your Oracle platforms to new levels of efficiency and success.

Our Services Portfolio for Oracle CX

Strategy

We engage our clients with a vision of where they want to go and what benefits they must achieve for their organizations and their customers. Strategy is the roadmap to a successful implementation.

Implementation

Whether moving from another platform or deploying a new foundational platform, our implementation methodology applies application best practices, data alignment across systems, and visions of a fully integrated multi-tier customer experience.

Managed Services/Upgrades

Cloud technologies have simplified the technical upgrade process. We work with our customers on newly deployed features to better integrate and implement them within their organization. Our Managed Services can support the full lifecycle of your cloud evolution to support, upgrade, and enhance.

Platform Conversions

As processes and maintenance over time force customers to evaluate their current platforms, eVerge is ready to share our experiences and accelerators for moving 3rd party platforms onto the Oracle Suite of CX products.

Enterprise Integrations

No application stands on its own. Integrations, both simple and complex, must be designed and deployed to ensure quality data moves across systems to meet go-to market strategies with efficient and effective timeliness.

Get Started with Oracle CX Today!

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“The eVerge team has proven to be exceptionally talented, experienced and deep –our company has encountered nothing that the eVerge team has not already seen or where not able to quickly find a solution for.  However, the real value in our companies engagement with eVerge has come in the relationship we have worked hard to create and maintain with them.  It’s clear that a strong partnership is extremely important to eVerge and a cornerstone of their engagement strategy.  eVerge wants our company to succeed and will do everything they can to help make that happen.  This is clearly what comes across first when working with them – it is genuine and evident in every eVerge team member we’ve worked with.”

Executive, Oil & Gas

Oracle Cloud CX Modules

Oracle CX Cloud
Sales Cloud
Service Cloud
Field Service Cloud
Marketing Cloud
PaaS
Analytics Cloud

Siebel & CRM on Demand: Legacy Migration and Support

Siebel CRM Systems, Inc. was a software company principally engaged in the design, development, marketing, and support of CRM applications. eVerge Group became a Siebel Systems Implementation Partner in 1998 after they acquired Scopus. eVerge Group's first implementation was XO Communications, a very large and successful implementation that enabled eVerge Group to become a formidable Siebel Partner with multiple awards. Siebel, at the time, was the number 1 CRM product, and eVerge Group delivered remarkable results and ROI to many of our customers. Today we continue to support some of our legacy customers, and eVerge has moved customers from Siebel to Oracle CRMOD, CX, and Siebel Systems.

Some of the widely used features are:

Sales Automation
Service Automation
Marketing
Call Center
Knowledge
Business Intelligence
Order Management
Customization Tools
Telephony CTI
Configure Price Quote (CPQ)
Partner Relationship Management (PRM)

Note: Siebel Systems was acquired by Oracle Corp in 2005.

Our Methodology

eVerge’s proprietary PrecisionFit® Methodology enables project teams to consistently deliver business value to clients through the implementation of Oracle cloud technology solutions that align to pre-built features and support the rapid deployment of software solutions demanded by clients today.

The PrecisionFit® Methodology leverages the industry standard Unified Process but tailors it by incorporating extensive implementation experience and finely honed intellectual capital, working within the Agile framework.

PrecisionFit®’s unique focus on Data Harmonization, Active User Involvement, Iterative Prototyping, Knowledge Transfer, and Change Management ensures that eVerge solutions deliver value, time and time again.