Artificial intelligence, or AI, is getting a lot of love from businesses. According to Gartner, about 37% of enterprises worldwide have implemented an AI solution in some form.
Its use is mostly apparent in telecommunications companies. Over 52% of them use AI chatbots. About 38% of healthcare providers, on the other hand, use computer-assisted diagnostic solutions. Banks also use this technology to detect instances of fraud.
The power of AI has a variety of benefits for all sorts of organizations, but how can you use it to your advantage?
One of the most flexible AI suites you can use is Salesforce Einstein. It is an artificial intelligence technology built specifically for customer relationship management (CRM). It doesn’t need data preparation to set up and automatically determines the right model to fit your organization.
For example, you can use the platform to predict your sales quotas. If Einstein predicts your department is falling behind on your target for the quarter, you can act immediately to boost your sales. This way, you don’t have to make changes after you miss your target. AI can also use historical data to check which individual accounts will likely convert.
And if the customers’ concerns are too complicated for the AI to answer, only then will it call for an agent. This allows your representatives to focus on more important concerns that require the creativity and problem-solving skills that a robot cannot perform.
Artificial intelligence provides you with a variety of opportunities to outdo your competition. It lets you stay on top of your sales goals and conversions, improves your customer service offerings, and personalizes your marketing campaigns better. With an increasing number of companies using this technology to improve their business, you don’t want to get left behind.
When you’re ready to implement cloud and AI solutions for your business, work with eVerge Group. We are a team of top-tier consultants with over 20 years of experience customizing and implementing cloud enterprise solutions and system integrations like Salesforce Einstein.
We use the best practices and tools in the industry to ensure the success of every project, allowing you to reduce your overhead and boost your value!
Contact us today to schedule a consultation.