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Government and Education Solutions

eVerge Group has put considerable focus on, and has extensive experience in delivering ERP, CRM and BI solutions to Public Sector clients.

ERP Solutions

eVerge Group has been implementing PeopleSoft Financials and HCM solutions for K-12 and government entities for over 13 years and has industry expertise on staff. Recent successful implementations/upgrades include:

  • City of Fort Worth, TX
  • City of Fresno, CA
  • City of Oklahoma City, OK
  • City of Plano, TX
  • Oakland County, MI
  • DFW International Airport
  • South Carolina State Ports Authority
  • North Texas Tollway Authority
  • Rochester City Schools
  • Elgin Public Schools
  • Amarillo ISD
  • San Diego Unified School District
  • Wichita Public Schools
  • Jefferson County Public Schools

CRM and BI Solutions

eVerge Group has developed considerable expertise in implementing CRM Case Management Call Center solutions to support government programs such as child support, social security, workers comp and welfare. These solutions have also encompassed the development of web portals and analytics (OBIEE) capabilities. Specific implementations include:

  • State Benefit Programs – This solution provides Call Center functionality and a common front-end for support staff handling customer service requests, balance inquiries and similar activities regarding their state administered benefits programs.
  • Child Support – This Siebel Public Sector solution for Case Management to provide a new platform, functionality, processes and a simpler front-office experience. The solution also enables web portals for the small state and local offices (Siebel Partner Portal) and both custodial and non-custodial parents and their employers (Siebel eService). Siebel OBIEE / Enterprise Contact Center (ECC) Analytics can be deployed as part of this effort to enable visibility into overall performance for the call center.
  • Social Security – eVerge Group implemented a Siebel Call Center solution, including CTI and web integration, to support the US Treasury's program that provides prepaid debit cards, rather than checks, to millions of benefit recipients.

Solutions for K-12

Based on our in-depth understanding of underlying financial and operational support systems and the information requirements common to K-12 entities, eVerge Group has developed an accelerated business intelligence called School Performance Analytics (SPA). Click here for more details on our SPA solution.

Siebel CRM

Public Sector Client Feedback:

“This project came in on time and 11% under budget. This is almost unheard of in the world of IT projects.”

William Art Holdsworth, Deputy Director, Oakland County Michigan

“With eVerge Group's fast-track approach and expertise with PeopleSoft, we were able to implement the software in a very short timeframe.”

Laura Johnson, Finance Director, City of Oklahoma City

“eVerge Group’s School Performance Analytics solution enables us to better manage the school district from a financial perspective, and more importantly, it gives us a tool to drive continuous improvement in those areas impacting student performance. eVerge Group has provided leadership and technical expertise in the development of this solution.”

Gary L. Allen, CTO, Amarillo Independent School District