Our Commitment

We go beyond customer satisfaction

For more than 16 years and through hundreds of successful engagements, eVerge Group has consistently exceeded client expectations. That's because we not only focus on the end-product, we pay careful attention to the quality of the activities leading to that end product. You don't want to be kept in the dark; you don't want surprises; you don't want budget overruns; and you don't want to feel unprepared once the system is implemented.

Our engagement plans are designed to make sure you and your team are involved, informed, and ready to manage the system at implementation. A typical engagement involves:

• Mutual understanding of client's objectives
• Well defined statement of work
• Project planning
• Proactive project management
• Frequent status reporting
• Team environment that promotes user
  participation / learning
• Iterative prototyping
• Thorough testing in each development phase
• Quality reviews
• Post production support

Our commitment assures that:

• You will be fully aware of the status of the implementation
• You will be fully aware of any problems or challenges that arise, as they arise
• eVerge Group will present solution alternatives to overcome challenges
• The results delivered will be exactly what you expected
• You will have open and direct lines of communications to the top management at eVerge Group
• We will continue to be available to support your application after implementation
• You are working with a partner that is absolutely committed to your success – delivering results on-time and on-budget!