Oil & Gas Industry Solutions

• Maintain global 360° view of customer
  
• Plan, organize and track customer contact and follow-up activities
  
• Manage and report opportunity/tender information
  Identify and proactively push cross-selling and up-selling opportunities
  
• Provide user-defined, real-time feed of O&G industry and customer news across the sales organization
  
• Support mobile access for field sales team members
  
• Faster, streamlined decision making with analytics tools and flexible reporting

Click here for more details on our Oil Field Sales solutions.

• Provide comprehensive management of service provisioning from customer establishment to closed ticket and invoicing
  
• Track and provide auditable warranty and contract information
  
• Gain efficiencies with proactive intelligent service request assignment
  
• Gauge service quality effectiveness using service request scoring and customer survey features
  
• Utilize real-time performance dashboards and integrated reporting features to develop insights into service provisioning process
  
• Optimize flexibility with hosted call center application with Computer Telephony Interface (CTI) features

• Maintain a single source of truth for all the relevant PPDM data by utilizing a data hub for all site data, whether the sites are internal sites or external sites
  
• Consolidate, cleanse, enrich, and synchronize key business data like assets, customers, suppliers, partners, employees, organizational structures, accounts, products, services, spare parts locations, sites and more across the enterprise and across time
  
• Integrate unstructured data such as CAD drawings of the well profile, structure and/or parts, engineering documents, contracts, applications, permits, logs, pictures, photos, videos and more
  
• Enable secure high-speed searches across huge volumes of data for all internal and external

• Utilize reality-based historic performance models to drive advanced scheduling of preventative maintenance services, reducing downtime and lost profits
  
• Facilitate asset identification (owned and managed) and rating
  
• Reduce equipment failure
  
• Prevent and reduce shut-in and downtime

Oracle Policy Automation allows business users to accurately model and manage policies in natural language, for immediate deployment across the enterprise:

• Rapidly transform policies, rules, legislation, contractual obligations, insurance limitations and liabilities, regulations and go/no-go business decisions into executable Word and Excel documents
  
• Ensure accurate and consistent decision making according to policy across multiple channels and business units
  
• Provide audit protection by fully documenting the reasoning behind policies and decisions
  
• Leverage out-of-the-box interactive web-based interviews for self service and call centers

• Manage and track asset level production and working interest and royalty information
  
• Support service request and issue resolution management
  
• Improve client contact and case management capabilities
  
• Ensure regulatory compliance and reporting chain of ownership and tax issues
  
• Leverage the flexibility of a world-class hosted contact center application
  
• Provide web-based, self-service royalty management for working interest and royalty owners
  
• Utilize powerful analytical and reporting tools to improve program management

• Support multichannel program management (point accumulation, redemption, issue resolution, etc.)
  Increase program flexibility by leveraging a world-class hosted contact center for both inbound and outbound customer contacts
  
• Manage and measure effectiveness of targeted program communications
  
• Leverage customer segmentation tools to develop and target programs based on customer attributes and behaviors
  
• Utilize powerful analytical and reporting tools to focus resources on the most profitable initiatives