Oracle and eVerge Group have jointly developed a CRM OnDemand
solution specifically designed to address the unique needs
of financial institutions. Changing market conditions are driving the
need for more complete, timely and insightful information
on a bank’s current customers. In order to retain and
expand their current customer base, more efficient sales
and marketing tools are necessary to acquire and grow new
customer relationships.
Through a hosted solution, integrated with core financial institutions
applications, banks can now have enterprise class Oracle/Siebel
CRM Technology, which enables them to achieve their customer
focused strategies with rich banking functionality, a low
monthly cost, rapid deployment and a proven customer deployment
model.
THIS SOLUTION IMPROVES
INSTITUTION'S' ABILITY TO: |
KEY BENEFITS: |
FEATURES: |
Improve Customer Acquisition
|
- Improve sales productivity
- Increase cross and up-selling
- Streamline forecasting
- Maximize pipeline visibility
|
- Account and opportunity management
- Contact management
- Activity and calendar management
- Outlook email integration
- Outlook and Palm synchronization
|
| Increase
Marketing Effectiveness |
- Accelerate lead-to-opportunity
conversion
- Maximize marketing spend
efficiency and ROI
|
- Closed-loop lead referral management
- Automatic lead assignments
- Campaign management
- Import account, lead and contact lists
|
| Improve Customer Service |
- Integrated support across multiple
channels at low cost
- Enhanced service effectiveness
- Increased customer satisfaction
- Support dispersed service agents
|
- Hosted contact center: phone, web, email and chat
- Intelligent call queuing and routing
- Computer telephony integration
- Service request management
- Solutions management
|
Empower
your Organization
Enable Business Insight |
- Maintain a 360 view of the customer
- Drive more informed decisions across
all levels
- Convert insight into action
- Track and manage historical trends
|
- Embedded interactive analytics
- Pre-built dashboards with drillable charts
- Pre-built reports supporting Sales, Service & Pipeline
Management
- Powerful ad hoc analysis tool
- Pre-built data warehouse
|
| Implement the System
Quickly and Cost-Effectively |
- Fast to deploy
- Easy for business users to customize
- High user adoption
- Affordable subscription based pricing
- Reliable (hardware and application
managed by Oracle)
- Integrates to existing infrastructure
|
- Provides capabilities in Marketing, Sales
and Services areas
- Next-generation Web 2.0 usability
- CRM On Demand on Oracle Grid
- Advanced administration and
customization
- Flexible data access and visibility
- Standards-based integration
- Expanded CRM breadth and depth
|
info@evergegroup.com
CRM
Solution 
