Case Studies
eVerge Group has earned a reputation for being innovative
and results driven. We consistently exceed client expectations.
The following case studies are a few examples of how we deliver
successful results to our clients. Adobe®
Reader® is required to view these documents.
 |
Focused
Health Solutions Utilizes Siebel CRM to Revolutionize
Service Delivery
Focused Health Solutions (FHS)
provides disease management and wellness services
to Fortune 500 clients, who in turn include these
health management services as part of their employee
health benefit package. Covered employees can establish
health management plans through FHS that range from
healthy to at-risk to chronic disease. FHS provides
the majority of these client services via a call
center staffed by clinical and administrative personnel.
Having experienced rapid expansion over the last
5 years, FHS had outgrown their legacy call center
system that supported the Disease Management portion
of their business.
Read
full case study
|
Oracle's Siebel 8.0 eHealthcare Vertical (Call Center
and Financials) Implementation |
 |
The
American Heart Association Improves Business Operations
Through Actionable Insight
One of the primary goals of the
American Heart Association (AHA)
is to ensure that
hospitals are providing the highest level of cardiac
care possible by ensuring that they follow the latest
guidelines for treating cardiac patients. Through
a program called “Get With The Guidelines” (GWTG),
the AHA collects patient information from over 1,200
participating hospitals, measures actual treatment
against guidelines, and provides reporting back to
hospitals.
Read
full case study
|
OBI EE 7.8 Implementation
Utilized Oracle Sales Analytics application |
|
American
Heart Association Leverages HCM 9.0 Upgrade to
Reduce Customizations and Improve Efficiency
Although the impending loss of
support for PeopleSoft HCM 8.3 was a major factor
in American Heart Association's decision to upgrade
to version 9.0, they also realized that an upgrade
would offer an ideal opportunity to eliminate many
of their software customizations that were not maintainable
over the long term, as well as take advantage of
new functionality available. In order to simplify
future system maintenance, AHA wanted to stay as
close to “out of the box” as possible
in the upgrade.
Read
full case study
|
Upgrade PeopleSoft HCM from 8.3 to
9.0 |
 |
Flexible
Approach Means Cost-Effective Upgrade
eVerge Group's flexible approach enabled Western
Farmer's Electric Cooperative (WFEC) to
cost-effectively upgrade to PoepleSoft 8.9 - which
has allowed them to extend software support, reduce
custom code, improve process flows, and develop
in-house technical skills.
Read
full case study |
HCM 8.3 to 8.9 Upgrade |
 |
Change
Management is Key to Successful Implementation
Oakland County, Michigan and eVerge
Group effectively implemented and rolled out Oracle-Peopsoft's
employee self service applications in a geographically
distributed environment using unique change management,
system testing, and end-user training approaches.
Read
full case study |
Employee Self-Service 8.8 Implementation |
 |
City
of Oklahoma City
Utilizing The PrecisionFit® Process,
eVerge Group worked with the city's team of executives,
managers, and technical resources to quickly improve
their business processes to be more streamlined and
cost-effective.
Read
full case study |
HCM and Financials 8.8 Implementation |
 |
Dynamex
Working closely with the Dynamex sales
executives, eVerge Group re-designed their business
processes to better match best practices in their
industry, resulting in a dramatic increase in sales
productivity.
Read
full case study
|
Siebel Sales and Marketing Solution |
|
